RETURN & REFUND POLICY

At AUROVOS, customer satisfaction is our top priority. We want every driver to have a smooth and enjoyable shopping experience.

If you are not completely satisfied with your purchase, please contact our customer support team. We will do our best to provide a suitable solution.

ORDER CANCELLATION

You may request to cancel your order before the product has been shipped.

If your cancellation request is approved, you will receive a full refund.

Please note that we are unable to cancel orders once the product has already been shipped.

RETURNS & REPLACEMENTS

You may request a return or replacement within 15 days after receiving your order for the following situations:

1. The product arrives damaged;
2. You receive the wrong product;
3. The product received significantly differs from the product ordered;
4. The tracking information has not been updated for an extended period.

For approved replacement requests caused by product issues, AUROVOS will cover the additional shipping cost for the replacement item.

PLEASE NOTE

1. If you are not satisfied with your purchase for any reason, please contact our customer support team first. We will work with you to find the best possible solution.
2. Product colors may appear slightly different due to lighting conditions, photography, or differences in monitor displays. Minor color variations are considered normal.
3. If a product issue is confirmed to be significant, AUROVOS may provide a replacement or refund solution depending on the specific situation.

RETURN REQUEST REQUIREMENTS

To help us process your request quickly, please contact:

📧 support@aurovos.com

Please include the following information:

1. Order number
2. Photos or videos showing the product issue
3. Photos of the incorrect item received (if applicable)
4. Any additional information that helps explain the problem

Our customer support team will review your request and provide further instructions.

REFUND POLICY

Once your refund request has been approved, we will process your refund within 3–5 business days.

After the refund has been issued, the time required for the funds to appear in your account depends on your payment provider or financial institution.

Refund Processing Time

IMPORTANT NOTES

• Refund processing times may vary depending on your bank or payment provider.
• Refunds to prepaid cards may take up to 30 days depending on the card issuer’s policies.
• If you have not received your refund, please first check your bank account.
• Then contact your credit card company or payment provider, as additional processing time may be required.
• If you still have not received your refund after checking with your payment provider, please contact us.

CONTACT US

If you have any questions regarding returns or refunds, please contact our customer support team:

AUROVOS Customer Support

Email:support@aurovos.com