RETURN&REFUND POLICY

RETURNS & REFUNDS

Return & Refund Policy

At AUROVOS, customer satisfaction is important to us. If something is not right with your order, please contact our customer support team and we will do our best to help provide a suitable solution.

✓ 30-Day Request Window 30-Day Window

✓ Replacement Support Replacement

✓ Refund Assistance Refund Help

✓ Customer Support Support

1. Order Cancellation

You may request to cancel your order before the product has been shipped.

Before Shipment

If your cancellation request is approved before shipment, you will receive a full refund.

Please Note: Once an order has already been shipped, we are unable to cancel it.

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2. Returns & Replacements

You may request a return or replacement within 30 days after receiving your order in the situations listed below.

30 Days Return or replacement request period after receiving your order

✓

Damaged Product The product arrives damaged.

✓

Wrong Product You receive a product different from the one ordered.

✓

Significant Difference The product received significantly differs from the product ordered.

✓

Tracking Issue Tracking information has not been updated for an extended period.

Replacement Shipping: For approved replacement requests caused by confirmed product issues, AUROVOS will cover the additional shipping cost for the replacement item.

3. Please Note

If you are not satisfied with your purchase, please contact our customer support team first. We will work with you to find a suitable solution.
Product colours may appear slightly different because of lighting, photography, or differences in screen displays. Minor colour variations are considered normal.
If a significant product issue is confirmed, AUROVOS may provide a replacement or refund solution depending on the specific situation.

4. How To Submit a Return Request

To help us review your request as quickly as possible, please contact our support team and provide the information below.

Contact Support Email support@aurovos.com and explain the issue with your order.

Send Details Include your order number plus relevant photos, videos, and other supporting information.

Wait for Instructions Our support team will review your request and provide the next steps.

Please Include:

Your order number

Photos or videos clearly showing the product issue

Photos of the incorrect item received, if applicable

Any additional information that helps explain the problem

5. Refund Policy

Once your refund request has been approved, AUROVOS will begin processing the refund.

3–5 Business Days AUROVOS refund processing time after approval

After the refund has been issued, the time required for the funds to appear in your account depends on your payment provider or financial institution.

Refund Method	Estimated Time
Credit Card	7–15 Business Days
PayPal	3–5 Business Days

6. Important Refund Information

Refund processing times may vary depending on your bank or payment provider.
Refunds to prepaid cards may take up to 30 days, depending on the card issuer's policies.
If you have not received your refund, first check your bank account.
You may then contact your credit card company, bank, or payment provider, as additional processing time may be required.
If you have completed these checks and still have not received your refund, please contact AUROVOS Support.

Need Help With a Return or Refund?

If you have questions about a cancellation, return, replacement, or refund, please contact our customer support team.

support@aurovos.com

AUROVOS Customer Support