FAQs
Here are some of our most frequently asked questions. If you need any additional help, please feel free to contact us at support@aurovos.com.
1. When will my order ship?
Orders are usually processed and shipped within 1–3 business days after purchase.
Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.
Please note that some items may be shipped separately, so products ordered together may arrive in different packages.
2. How long does shipping take?
Shipping times vary depending on your location and the shipping method selected at checkout.
Estimated delivery times:
- Standard Shipping: 10–15 business days
- Fast Shipping: 5–10 business days
Please note that delivery times do not include the 1–3 business day processing period.
3. Do you ship worldwide?
Yes, we currently offer worldwide shipping.
However, delivery times and availability may vary depending on the destination country or region. Some remote areas may require additional time or may not be serviceable.
4. How can I track my order?
Once your order has been shipped, we will email you a tracking number.
You can use your tracking number to track your package through the tracking platform provided in your shipping confirmation email.
If you cannot find your tracking number, please contact us at support@aurovos.com.
5. Can I cancel my order?
Yes, we accept order cancellations before the item has been shipped or entered production.
If your order is canceled successfully, you will receive a full refund.
Once the item has already been shipped, the order can no longer be canceled.
To request a cancellation, please contact us at support@aurovos.com as soon as possible.
6. Can I change my shipping address?
If your order has not been shipped yet, we can help update your shipping address.
If your package is already in transit, we recommend contacting the shipping carrier directly to request an address correction.
For address changes, please email support@aurovos.com as soon as possible.
7. What is your return policy?
We accept returns within 14 days of delivery.
Return requests may be accepted in the following cases:
- The item is defective
- The wrong item was received
- The item was damaged during shipping
- The item is missing or lost in transit
- The item is unused and in resellable condition
Please contact us before returning any item. Our customer service team will review your request and provide return instructions.
8. Who pays for return shipping?
If the return is due to a product quality issue, such as a defective, damaged, or incorrect item, we will assist you based on the case review.
If the return is not due to a product quality issue, the customer is responsible for the return shipping cost.
Original shipping fees are non-refundable.
9. What should I do if my item arrives damaged?
Please inspect your package upon arrival.
If your item arrives damaged, please contact us within 14 days of delivery and provide clear photos or videos of:
- The damaged item
- The packaging
- The shipping label
This will help us review the issue and provide a solution as quickly as possible.
10. What should I do if an item is missing from my order?
If part of your order is missing, please contact us at support@aurovos.com with:
- Your order number
- Photos of the package received
- A short description of the missing item
We will review your case and arrange a solution as soon as possible.
11. What if I received the wrong item?
If you received the wrong item, please contact us within 14 days of delivery and send us:
- Your order number
- A photo of the item you received
Our support team will review the issue and help resolve it promptly.
12. Do your products fit all vehicles?
Not all auto parts are universal.
Please make sure to carefully check the product description, compatibility information, size, and fitment details before placing your order.
If you are unsure whether a product will fit your vehicle, feel free to contact us before purchasing.
13. Do you offer installation instructions?
Some products include installation guidance on the product page or in the package.
Because installation methods may vary depending on the vehicle model, we recommend professional installation for complex parts if needed.
For simple DIY-friendly products, installation is usually quick and straightforward.
14. What payment methods do you accept?
We accept secure payments through the payment methods shown at checkout.
If you experience any issues during payment, please contact us at support@aurovos.com.
15. What if my tracking has not updated?
Tracking information may take 3–7 business days to update after shipment.
If your tracking has not updated after that time, please contact us and we will help check the shipping status for you.
16. Do I need to pay customs duties or taxes?
For international orders, customs duties, import taxes, or other local fees may apply depending on your country or region.
These charges are the responsibility of the customer unless otherwise stated.
Need additional help?
If you have any questions, please contact us at:
Email: support@aurovos.com
Customer Support: 24/7 online support